FAQ
The specialists answer to you
FAQ
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Symptoms
Your connector is broken. Do not attempt to force the connector or to open the drive in order to repair the connector on your own. If you do so, you take the risk to damage some SSD internal components.
What to do about them ?
Remove carefully the drive from the computer and call a data recovery specialist.
Symptoms
To access the BIOS, press F2 or DEL or F12 or F9 etc. You will see if it's detected or not. When it is not the case, it may be a connector, firmware, controller or even memory chips problem.
What to do about them ?
Check if all the connectors are plugged. If not, plug it on another computer. If your drive is still not detected, it is due to a physical problem. You must then contact a specialist.
- do not format it
- do not put it in the fridge
- do not scratch the CD/DVD surface
- do not clean it with a corrosive product
When your CD stops working, it may be due to one of two types of failure: physical or software. In any case, don't try to repair it yourself. The more you tamper with it, the greater the likelihood of damaging the surface, and consequently losing your data irretrievably.
Symptoms
Your CD/DVD got scratches, it is important not to make more scratches. To avoid it, do not use your CD/DVD anymore and take it out of the player.
What to do about them ?
When a CD/DVD is scratched, theres a few possibilities to recover the data, if the surface is not too much damaged. Protect your CD/DVD in a CD case and bring it to a specialist.
Symptoms
If your CD/DVD is physically broken, do not attempt to stick the pieces together. You may make impossible a further recovery work. Do not try to solder pieces together or to read your CD/DVD by holding pieces with tape.
What to do about them ?
Gather the pieces and put it all in a small bag. In a very few case, it is possible to recover the data, but there's no guarantee. You will then bring all the pieces to a data recovery specialist.
Symptoms
If you have problems to access your CD/DVD, it may result of a damaged surface. In other cases, the player may have a problem.
What to do about them ?
Try to read the CD/DVD in another computer. If it doesn't work, you will have to contact a data recovery specialist.