Data recovery process

Simple, fast and transparent - that's what our data recovery service offers you.

Recovery in 4 main steps

Your RAID data recovery is divided in 4 main steps.

Step 1

Explaining the problem

15 minutes

By phone, on our website or directly at our laboratory, you tell us about the problem you've encountered. We'll advise you for free.

Step 2

Sending your Raid

Min 3 h.

Once we receive your request, a technician will contact you to arrange the shipment of your RAID system.

  • Shipping: Via a local or international carrier.
  • Free drop-off: At one of our SOS Data Recovery collection points or directly at our laboratory.
Step 3

Analysis of your RAID

1 hour

As soon as we received the device, a data recovery specialist will analyse it in order to discover the kind of problem, the possibility of a data recovery and the costs.

If you agree with the costs, we'll do the repair and the data extraction as explain at pt. 4. If you don't agree, we'll stop the recovery process.

Step 4

Repair and data extraction

Min 1 day

We repair and change the deffective parts. We make then a bit-to-bit copy of your device, so we'll work on the copy and not on the original device.

We analyse these copies, determine the RAID parameters. Then we extract your data "on the fly". We deposit your data on new hard disks.

You get your data back